We help consumer to exercise their rights in the light of the law and redressal forums available in their country by raising their voices collectively.
Consumer rights are generally a reference to a body of law that pertains to things the producers of goods must do to protect customers from harm. These laws have come into existence through a series of legal disputes, and have been shaped by the results of those cases. In a few instances, some states have actually codified regulations that they refer to as “consumer rights” laws, but this is not yet the majority practice, and even these codifications may not cover all of the principles that are generally considered “consumer rights”. Discussed below are the fundamental consumer rights.
- The Right to be heard.
Every consumer has the right to be heard after being exploited. An upset consumer should be aware that he/she possesses the right to take the matter to the authorities if the company does not hear them out. The right to be heard is a powerful right at the disposal of the consumer.
- The Right to seek redressal.
Every consumer has the right to seek out for justice. Upset consumers who have been a victim of corporate exploitations can take the matter to the redressal agencies in district, State and National level to file a suit against the insensitive company. This right is often put to ill use by many consumers and is hence a very delicate right.
- The Right to information.
Every consumer has the right to information. Consumers should be amidst truthful and genuine information. Information should not have an ill purpose and should not be incorrect. In other words, consumers have the right to truthful information.
- The Right to protection.
Every consumer has the right to protection. Central Consumer Protection Council, State Consumer Protection Council, District Forum and Consumer Protection Redressal Agencies are at the disposal of the consumers. These institutions aim at protecting Indian consumers from exploitative companies.
- The Right to assurance.
Every consumer has the right to assurance. Assurance of qualitative goods and qualitative services. They also have the right to the assurance of the variety of commodities and services at their disposal.
- The Right to consumer education.
Every consumer also has the right to receive consumer education. This education is often a part of every consumer protection act and amendment. The government should make immense effort to share and spread the consumer rights to every remote area of India. Consumers should also receive the right to get the education on the consumer do’s and consumer don’ts. This is a very informative and knowledgeable right at the disposal of the consumers.
We can conclude that the consumers should be educated and made aware of the rights and responsibilities that are available to them. Various efforts like campaigns, advertisements should be initiated by the government so that more and more consumers are made aware of their rights and responsibilities.